We want you to love your Silverlake Essentials™ experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Due to the hygienic nature of skincare products, all sales are considered final once opened or used. However, we accept returns on unopened, unused products within 14 days of delivery for a refund or exchange.

To initiate a return, please contact our support team at info@silverlake-essentials.com with your order number and reason for return. Once approved, we’ll provide return instructions. Customers are responsible for return shipping unless the item arrived damaged or defective.

Damaged or Incorrect Orders

If your product arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We’ll gladly send a replacement or issue a full refund once verified.

Refunds

Refunds are issued to the original payment method within 5–7 business days after returned products are received and inspected.
Shipping fees are non-refundable.

Non-Returnable Items

• Opened or used skincare products

• Gift cards and promotional items

For questions or assistance, please reach out to us at info@silverlake-essentials.com.